PSF 7.46: Cherish great listening skills.

  Rapport 
  Originally uploaded by manitou2121

If Clients-R-Us ... then Listening-Had-Damn-Well-Better-Be-Us. I.e.: Love the quiet ones ... with Big Ears.

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On the other hand that discerning Client is mostly awed because of the extraordinary insight the prooject team exhibits.

And such insight is often due - in my experience - to the quiet team member, with those Big Ears, who listens to the Subtle Vibes so brilliantly, who unearths the curious character in the bowels of the Client organisation who knows all the secrets and gives him/her an extensive/empathic hearing.